Singer, David Carroll, Uses Video to Complain About United Airlines - The New York Times
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Singer of "United Breaks Guitars" to Visit Taylor Guitars Factory | Taylor Guitars Blog
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Episode #13 - Dave Carroll from the United Breaks Guitars Stories
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United Breaks Guitars: The Power of One Voice in the Age of Social Media: Carroll, Dave: 9781401937942: Amazon.com: Books
Speakers' Spotlight – Dave Carroll: United Breaks Guitars
United Breaks Guitars' singer says airline passenger bill of rights signals positive direction | Globalnews.ca
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An Innovative Complaint: United Breaks Guitars - InnovationManagement
United Breaks Guitars: The $180 Million Customer Service Lesson for Canadian Businesses.
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